Practical writing, videos, lessons, and shipped work from Daniel R. Odio, selected for Customer Service Representative.
2 items
You've probably avoided live chat because you assume it'll drown you in spam or require custom integration work. This CEO plugged in Olark, tied it to Gtalk, and now fields high-value customer conversations without leaving his existing workflow—here's why that setup actually works.
You think you know how to escalate issues, but this shows you the exact playbook: a public YouTube video plus targeted emails to the right people gets you from support-hell to executive callbacks in under 24 hours.
You've probably avoided live chat because you assume it'll drown you in spam or require custom integration work. This CEO plugged in Olark, tied it to Gtalk, and now fields high-value customer conversations without leaving his existing workflow—here's why that setup actually works.
You think you know how to escalate issues, but this shows you the exact playbook: a public YouTube video plus targeted emails to the right people gets you from support-hell to executive callbacks in under 24 hours.