- The "nibble": How a guy who got bumped from a flight got a $1,000 voucher, hotel room for the night, executive car service, first class ticket for the next day's flight, and dinner paid for
- BATNA - the "best alternative to a negotiated agreement": How negotiation experts 'expand the pie' to generate additional value when negotiating
- Disarming empathy: How a hostage negotiator who wanted to buy a car used a low initial offer (but not too low) and "disarming empathy" to get the car
Regarding point #3, buying a car: The best car buying advice I've ever gotten is the "blast fax" approach, where you fax a number of dealers asking for their best price on a certain model before you visit any specific dealer (once you're in the dealership, you're in their turf). Enjoy!